Platform-Based UX Research — Stop Guessing. Start Knowing.
UX research infrastructure that moves at your speed.
The Problem
You build products and services. You know that good decisions need data, not opinions.
But research is hard to push through. Stakeholders have no patience for long studies. Self-serve tools give you raw data, but no answers. And when you run tests yourself, there's always doubt: Is the method right? Is the sample big enough? Will anyone trust the results?
The Solution
Research Services takes away what's blocking you and gives you what you need: Access to real, verified participants. Methodologically sound testing. Results that convince stakeholders. Everything from one source, or just the parts you're missing.
Research that keeps pace with your sprints. And findings you can stand behind.
Identity-verified B2B and B2C panel with proven screening quality.
First results often within hours — not weeks.
Every study quality-checked by our research team before launch.
Pay per study, not per seat. No subscriptions, no running costs.
We find, you run.
We recruit and screen the right participants for your study. You conduct sessions with your own tools — Zoom, Teams, or any platform you prefer. Perfect when you have the expertise but need access to the right people.
Run studies on our platform.
Conduct your research on the Busch Labs platform. Recording, transcription, AI-powered notes and reports — all included in one per-minute price. No subscriptions, no seat licenses.
We handle everything.
Our research experts moderate your sessions, analyze the data, and deliver actionable insights. From study design to final report — full service, no overhead on your team.
We handle everything: recruiting, scheduling, moderation, and analysis. You get actionable insights without the operational overhead.
Learn moreUsability TestingTest your product WITH people with disabilities—real users, not just compliance checklists
Learn moreUsability TestingAssess technology adoption likelihood using validated TAM frameworks and identify barriers before launch
Learn moreUsability TestingMeasure task success, efficiency, and errors through structured testing
Learn moreUsability TestingHolistic evaluation of user experience across journeys and touchpoints
Learn moreAnalysisExpert UX review of your website or app. 3 prioritized findings for free, full heuristic evaluation in 5 business days for a flat fee.
Learn moreValidate navigation structures and information architecture before you design
Learn moreUsability TestingTest ideas, concepts, and prototypes with target users before committing development resources
Learn moreSynthesisTransform journey maps from artifacts into living operational tools that drive decisions
Learn moreQualitativeCapture user habits, behaviors, and context over days or weeks in their real environment
Learn moreInterviewsIn-depth conversations to understand user needs, behaviors, and motivations
Learn moreQuantitative research with full support. We design, distribute, analyze, and report—you get actionable data.
Learn moreQuantitativeCategorize features into must-haves, delighters, and indifferents using validated Kano methodology
Learn moreQuantitativePrioritize features, benefits, or messages using best-worst scaling to reveal true audience preferences
Learn moreSurveysMeasure product-market fit with the validated Sean Ellis test and get clarity on what to improve next
Learn moreQuantitativeMeasure your product experience against industry standards and competitors
Learn moreEmbed customer-centricity into your team through hands-on discovery practice coaching
Learn moreAnalysisProfessional qualitative coding, tagging, and thematic analysis of your existing research data
Learn morePlanningExpert support designing research studies, discussion guides, and screening criteria before you go to field
Learn moreRecruit verified business professionals, executives, and domain experts for B2B research studies
Learn moreRecruitingRecruit identity-verified consumers and end-users from diverse demographics for surveys and usability tests
Learn moreRecruitingSource and verify hard-to-reach specialists, niche audiences, and rare user segments for research studies
Learn moreRecruitingSource, screen, and verify qualified research participants for any study type across the DACH region
Learn moreMeasure task success, efficiency, and errors through structured testing
Learn MoreUsability TestingValidate navigation structures and information architecture before you design
Learn MoreUsability TestingHolistic evaluation of user experience across journeys and touchpoints
Learn MoreUsability TestingAssess technology adoption likelihood using validated TAM frameworks and identify barriers before launch
Learn MoreUsability TestingTest ideas, concepts, and prototypes with target users before committing development resources
Learn MoreUsability TestingTest your product WITH people with disabilities—real users, not just compliance checklists
Learn MoreQualitativeCapture user habits, behaviors, and context over days or weeks in their real environment
Learn MoreQualitativeWe handle everything: recruiting, scheduling, moderation, and analysis. You get actionable insights without the operational overhead.
Learn MoreQuantitativeMeasure your product experience against industry standards and competitors
Learn MoreQuantitativePrioritize features, benefits, or messages using best-worst scaling to reveal true audience preferences
Learn MoreQuantitativeCategorize features into must-haves, delighters, and indifferents using validated Kano methodology
Learn MoreInterviewsIn-depth conversations to understand user needs, behaviors, and motivations
Learn MoreSurveysQuantitative research with full support. We design, distribute, analyze, and report—you get actionable data.
Learn MoreSurveysMeasure product-market fit with the validated Sean Ellis test and get clarity on what to improve next
Learn MoreAnalysisExpert UX review of your website or app. 3 prioritized findings for free, full heuristic evaluation in 5 business days for a flat fee.
Learn MoreAnalysisProfessional qualitative coding, tagging, and thematic analysis of your existing research data
Learn MoreRecruitingSource, screen, and verify qualified research participants for any study type across the DACH region
Learn MoreRecruitingRecruit verified business professionals, executives, and domain experts for B2B research studies
Learn MoreRecruitingRecruit identity-verified consumers and end-users from diverse demographics for surveys and usability tests
Learn MoreRecruitingSource and verify hard-to-reach specialists, niche audiences, and rare user segments for research studies
Learn MorePlanningExpert support designing research studies, discussion guides, and screening criteria before you go to field
Learn MoreSynthesisTransform journey maps from artifacts into living operational tools that drive decisions
Learn MoreStakeholdersEmbed customer-centricity into your team through hands-on discovery practice coaching
Learn MoreSee how pricing works for common study setups. All prices calculated live from our pricing engine.
Connect — 50 consumers, 10-min survey, remote
Total
€1,000
excl. 20% VAT
Expert — 8 consumers, 60-min interviews, remote
Total
€3,082.40
excl. 20% VAT
Platform + AI — 6 business professionals, 60-min user tests, remote
Total
€2,570.40
excl. 20% VAT
All prices net, excl. 20% Austrian VAT. Actual price depends on your exact configuration.
Real feedback from teams we've worked with
Busch Labs/RUF have been an amazing partner for my team and THQ Nordic when it comes to qualitative studies for our video game projects. We were struggling to find partners that were able to adapt to our rapidly changing requirements and short timelines, but Busch Labs continuously went above and beyond our expectations. This is true for recruiting, play sessions, as well as reporting. On top of that, they also helped us strengthen our own internal knowledge and processes when it comes to UX. Marc and his team are very unique, and I strongly recommend them to anybody who has UX-related needs.
Working with Busch Labs on usability research for our mobile inspection solution was extremely valuable. The user testing helped us identify key improvements and simplify the guidance, making the overall experience much more intuitive. We also saw a clear improvement in performance, as users now better understand how to use the solution as intended. Marc was great to work with! Very responsive, flexible to our needs, and able to recruit the right users for our specific use case.
Working with Marc & his team is amazing — he is very client- & human-centric, and makes the impossible happen when it comes to deadlines, finding a panel, supporting the research design, etc. He immersed himself in the topic, and supported our project with outstanding engagement, delivering results on time, with deep, actionable insights.
Our practical guide to research that actually changes products. Free, no strings attached.
Book a demo or send us a message
Or reach us directly at marc.busch@user-feedback.at or +43 699 197 101 86
Strategic thinking and practical guidance from our team
An interactive calculator that uses decision theory to estimate whether a research study is worth the investment, before you run it.
The biggest mistake teams make with AI is treating it like a magic black box. Here is a complete, reliable workflow for using LLMs as research assistants while maintaining critical human oversight.
Transform interview transcripts and observation notes into actionable themes through systematic coding. The difference between an opinion and a finding is whether two people agree.