Find the Problems Before Your Users Do
Moderated testing with real users, prioritized findings in 5 days.
The Problem
You have a prototype or live product. Before you move forward, you want to know: Does this work for real users?
Recruiting is a nightmare. No-shows waste your time. And who has hours to watch recordings? You need usability insights, not usability headaches. But who tests? Where do the people come from? Who moderates so the right questions get asked? And who watches ten hours of recordings afterwards? So you test with colleagues, or push it to after launch.
The Solution
We handle the entire process: Recruiting verified participants who match your target audience, test execution, moderation, analysis. You get prioritized findings and a highlight reel for your stakeholders. In 5 days, not 5 weeks.
Clarity on what works and what doesn't. Recommendations you can act on immediately.
What You'll Achieve
- Video evidence of real users interacting with your product
- Quantified usability metrics (completion rates, time-on-task)
- Prioritized list of issues ranked by severity
- Clear recommendations for improvements
Usability TestingPerfect for Product / UX Teams
What You Get
Recruiting Included
We find, screen, and schedule participants who match your user profile. No-shows? We replace them free.
Moderated Sessions
Expert facilitators run think-aloud sessions while you observe. Every session recorded with timestamps.
Highlight Reels
Don't watch 10 hours of video. Get a 5-minute reel of the moments that matter—ready to share with stakeholders.
Prioritized Findings
Issues ranked by severity and frequency. Clear fix recommendations, not just a list of problems.
How It Works
STEP 1
Scope
We align on tasks, success criteria, and your target user profile.
STEP 2
Recruit
First results often in hours or days. You approve the screener.
STEP 3
Test
We run sessions. You can observe live or watch recordings later.
STEP 4
Deliver
Findings report + highlight reel within 5 business days.
Transparent Pricing
Use our Study Builder to configure your project and get an instant quote. No hidden fees, pay only for what you need.
Calculate Your PriceExplore Related Services
Participant Recruiting (General)
Source, screen, and verify qualified research participants for any study type across the DACH region
Learn moreUX Quick Check
Expert UX review of your website or app. 3 prioritized findings for free, full heuristic evaluation in 5 business days for a flat fee.
Learn moreUser Experience (UX) Testing
Holistic evaluation of user experience across journeys and touchpoints
Learn moreWhat Our Clients Say
Real feedback from teams we've worked with
The user research that was done by Marc and his team was the best investment we made! The comprehensive insights we got from it have helped us sharpen our product and even break some of our assumptions. This way, we could launch an MVP that is really focused on our users' core needs and bring real value with our product. User research is so crucial and the early on you do it, it saves so much production and marketing costs down the road. In short, highly recommended!!
Inbar Fruchsad Weil
Venture Builder
Mavie Next
Busch Labs/RUF have been an amazing partner for my team and THQ Nordic when it comes to qualitative studies for our video game projects. We were struggling to find partners that were able to adapt to our rapidly changing requirements and short timelines, but Busch Labs continuously went above and beyond our expectations. This is true for recruiting, play sessions, as well as reporting. On top of that, they also helped us strengthen our own internal knowledge and processes when it comes to UX. Marc and his team are very unique, and I strongly recommend them to anybody who has UX-related needs.
Frank Kofler
QA & UX Manager
Working with Busch Labs on usability research for our mobile inspection solution was extremely valuable. The user testing helped us identify key improvements and simplify the guidance, making the overall experience much more intuitive. We also saw a clear improvement in performance, as users now better understand how to use the solution as intended. Marc was great to work with! Very responsive, flexible to our needs, and able to recruit the right users for our specific use case.
Lucie Papelier
Product Manager
Use our Research Platform or just Connect with participants
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Ready to Get Started with Usability Testing (Task-Based)?
Let's discuss how we can help you achieve your goals.
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Or reach us directly at marc.busch@user-feedback.at or +43 699 197 101 86
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