Know Where You Stand Against the Competition
Quantitative UX benchmarking with industry comparisons.
The Problem
You want to measure your UX performance objectively. Not just tracking over time, but understanding how you compare to competitors or industry standards.
Your SUS score is 72. Is that good? Your NPS improved by 5 points. Does that matter? Without industry benchmarks, your metrics are just numbers. You need context to know where you actually stand. Internal metrics lack context. You do not know if an 80% task success rate is good or bad. You need benchmarks to make your numbers meaningful.
The Solution
We run standardized UX benchmarks using validated metrics. Compare your product against competitors or industry norms. Track improvements over time with consistent methodology.
UX metrics with context. Know where you lead, where you lag, and where to focus.
What You'll Achieve
- Statistically valid conclusions you can trust
- Clean, quality-checked data
- Visual reports ready for stakeholder sharing
- Clear answers to your research questions
QuantitativePerfect for Product / UX Teams
What You Get
Industry Benchmarks
Compare against our database of 500+ benchmark studies across industries. Know where you stand.
Standardized Metrics
SUS, NPS, CES, UMUX-Lite—we use validated instruments that allow meaningful comparison.
Longitudinal Tracking
Track your metrics over time with consistent methodology. See real progress, not noise.
Competitive Context
Blind testing of competitor products gives you relative positioning, not just absolute scores.
How It Works
STEP 1
Define
Select metrics and competitors. Design study to answer your specific strategic questions.
STEP 2
Recruit
Source representative users—yours and competitors'. Ensure clean, unbiased sample.
STEP 3
Measure
Administer standardized instruments. Optional task-based benchmarking for deeper UX metrics.
STEP 4
Contextualize
Deliver scores with industry percentiles, trend analysis, and strategic recommendations.
Transparent Pricing
Use our Study Builder to configure your project and get an instant quote. No hidden fees, pay only for what you need.
Calculate Your PriceExplore Related Services
Full-Service Surveys
Quantitative research with full support. We design, distribute, analyze, and report—you get actionable data.
Learn moreCompetitor Benchmarking
Systematic comparison of products, services, and experiences against competitors
Learn moreUsability Testing (Task-Based)
Measure task success, efficiency, and errors through structured testing
Learn moreWhat Our Clients Say
Real feedback from teams we've worked with
Busch Labs/RUF have been an amazing partner for my team and THQ Nordic when it comes to qualitative studies for our video game projects. We were struggling to find partners that were able to adapt to our rapidly changing requirements and short timelines, but Busch Labs continuously went above and beyond our expectations. This is true for recruiting, play sessions, as well as reporting. On top of that, they also helped us strengthen our own internal knowledge and processes when it comes to UX. Marc and his team are very unique, and I strongly recommend them to anybody who has UX-related needs.
Frank Kofler
QA & UX Manager
Working with Busch Labs on usability research for our mobile inspection solution was extremely valuable. The user testing helped us identify key improvements and simplify the guidance, making the overall experience much more intuitive. We also saw a clear improvement in performance, as users now better understand how to use the solution as intended. Marc was great to work with! Very responsive, flexible to our needs, and able to recruit the right users for our specific use case.
Lucie Papelier
Product Manager
Working with Marc & his team is amazing — he is very client- & human-centric, and makes the impossible happen when it comes to deadlines, finding a panel, supporting the research design, etc. He immersed himself in the topic, and supported our project with outstanding engagement, delivering results on time, with deep, actionable insights.
Kata Ludvig
Venture Builder
Mavie
Use our Research Platform or just Connect with participants
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Ready to Get Started with Quantitative Benchmarking?
Let's discuss how we can help you achieve your goals.
Configure & PriceLet's Talk
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Or reach us directly at marc.busch@user-feedback.at or +43 699 197 101 86
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