Full-Service UX Tests & Interviews
We handle everything: recruiting, scheduling, moderation, and analysis. You get actionable insights without the operational overhead.
The Problem
You have questions about your users. We have the team to answer them.
Running research takes time you do not have. Recruiting participants, scheduling sessions, moderating interviews, synthesizing findings. Each step adds delay and complexity.
The Solution
Give us the brief, and we deliver a comprehensive report with findings and recommendations. We handle recruiting, scheduling, moderation, and analysis end-to-end.
Actionable insights without the operational overhead. Research done right, delivered fast.
What You'll Achieve
- Video evidence of real users interacting with your product
- Quantified usability metrics (completion rates, time-on-task)
- Prioritized list of issues ranked by severity
- Clear recommendations for improvements
2-3
Weeks Typical
Brief to report
5-8
Participants
Per study recommended
100%
Recorded
All sessions captured
Full
Report Included
Findings & recommendations
QualitativePerfect for Product / UX Teams
What You Get
Usability Testing
Watch real users navigate your product. Moderated sessions with think-aloud protocol.
User Interviews
In-depth 1:1 conversations to understand motivations, pain points, and decision processes.
Concept Testing
Validate ideas, prototypes, and designs before building. Get feedback early.
Focus Groups
Moderated group discussions for concept exploration and collaborative ideation.
Additional Benefits
Participant Recruiting
We find the right participants from our panel based on your criteria.
Scheduling & Logistics
We handle all scheduling, reminders, and no-show management.
Professional Moderation
Our trained researchers run your sessions with proven techniques.
Analysis & Report
You get a structured report with findings, themes, and recommendations.
How It Works
STEP 1
Brief Us
Tell us your research questions, target audience, and timeline. We handle the rest.
STEP 2
We Recruit & Schedule
We find participants, screen them, and schedule sessions automatically.
STEP 3
We Run Sessions
Our researchers conduct the interviews or tests with professional moderation.
STEP 4
You Get Insights
Receive a comprehensive report with recordings, transcripts, and recommendations.
Tailored to Your Needs
Every project is different. Let's discuss your specific requirements and create a custom proposal.
Book a Discovery CallQuestions & Answers
Full-service means we handle everything—recruiting, scheduling, moderation, and analysis. You give us the brief and receive a finished report. Self-service gives you the tools to run research yourself.
Yes. You can observe all sessions in real-time through a separate viewing link. Many clients find this invaluable for stakeholder buy-in.
For qualitative research (interviews, usability tests), 5-8 participants typically reveal 80% of issues. We'll recommend the right sample size based on your goals.
First results often come within within 2 days. A typical end-to-end project — recruiting, sessions, and analysis — takes 7 to 14 days for consumer audiences or 14 to 21 days for professional audiences.
Explore Related Services
Usability Testing (Task-Based)
Measure task success, efficiency, and errors through structured testing
Learn moreUser Interviews (Qualitative Discovery)
In-depth conversations to understand user needs, behaviors, and motivations
Learn moreParticipant Recruiting (General)
Source, screen, and verify qualified research participants for any study type across the DACH region
Learn moreWhat Our Clients Say
Real feedback from teams we've worked with
The user research that was done by Marc and his team was the best investment we made! The comprehensive insights we got from it have helped us sharpen our product and even break some of our assumptions. This way, we could launch an MVP that is really focused on our users' core needs and bring real value with our product. User research is so crucial and the early on you do it, it saves so much production and marketing costs down the road. In short, highly recommended!!
Inbar Fruchsad Weil
Venture Builder
Mavie Next
Busch Labs/RUF have been an amazing partner for my team and THQ Nordic when it comes to qualitative studies for our video game projects. We were struggling to find partners that were able to adapt to our rapidly changing requirements and short timelines, but Busch Labs continuously went above and beyond our expectations. This is true for recruiting, play sessions, as well as reporting. On top of that, they also helped us strengthen our own internal knowledge and processes when it comes to UX. Marc and his team are very unique, and I strongly recommend them to anybody who has UX-related needs.
Frank Kofler
QA & UX Manager
Working with Busch Labs on usability research for our mobile inspection solution was extremely valuable. The user testing helped us identify key improvements and simplify the guidance, making the overall experience much more intuitive. We also saw a clear improvement in performance, as users now better understand how to use the solution as intended. Marc was great to work with! Very responsive, flexible to our needs, and able to recruit the right users for our specific use case.
Lucie Papelier
Product Manager
Use our Research Platform or just Connect with participants
Get Expert consulting and let us execute for you
Ready to Get Started with Full-Service UX Tests & Interviews?
Let's discuss how we can help you achieve your goals.
Configure & PriceLet's Talk
Choose how you'd like to connect with us
Or reach us directly at marc.busch@user-feedback.at or +43 699 197 101 86
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