Test With the People You Are Designing For
Accessibility testing with users who rely on assistive technology.
The Problem
You want your product to be accessible. Not just compliant, but genuinely usable for people with disabilities.
WCAG audits catch code issues, not usability problems. A product can pass every automated check and still be unusable for someone navigating with a screen reader. Real accessibility means testing with people who use assistive technologies daily. Automated checkers miss real usability issues. WCAG compliance does not mean a screen reader user can actually complete tasks. You need to test with real users, not just audit code.
The Solution
We recruit participants who use assistive technologies daily. Screen readers, voice control, switch devices, magnification. Real users testing real tasks, revealing issues automated tools cannot find.
Accessibility insights from the people who matter most. Issues prioritized by real-world impact, not just compliance.
What You'll Achieve
- Video evidence of real users interacting with your product
- Quantified usability metrics (completion rates, time-on-task)
- Prioritized list of issues ranked by severity
- Clear recommendations for improvements
Usability TestingPerfect for Product / UX Teams
What You Get
Real User Testing
Sessions with blind, low-vision, motor-impaired, and neurodiverse users who rely on assistive tech daily.
Screen Reader Testing
Observe actual NVDA, JAWS, and VoiceOver users navigate your product. Discover what automated tools miss.
Alternative Input Testing
Testing with voice control, switch devices, eye-tracking, and keyboard-only navigation.
Cognitive Accessibility
Sessions with neurodiverse users to evaluate clarity, cognitive load, and error recovery.
How It Works
STEP 1
Recruit
We source participants with specific disabilities and assistive tech expertise from our accessibility panel.
STEP 2
Observe
Watch real sessions: screen readers, magnifiers, alternative inputs. See actual friction points.
STEP 3
Document
Detailed findings organized by user group, severity, and fix complexity.
STEP 4
Prioritize
Actionable roadmap: quick wins, high-impact fixes, and long-term improvements.
Transparent Pricing
Use our Study Builder to configure your project and get an instant quote. No hidden fees, pay only for what you need.
Calculate Your PriceExplore Related Services
Usability Testing (Task-Based)
Measure task success, efficiency, and errors through structured testing
Learn moreUX Quick Check
Expert UX review of your website or app. 3 prioritized findings for free, full heuristic evaluation in 5 business days for a flat fee.
Learn moreUser Interviews (Qualitative Discovery)
In-depth conversations to understand user needs, behaviors, and motivations
Learn moreWhat Our Clients Say
Real feedback from teams we've worked with
The user research that was done by Marc and his team was the best investment we made! The comprehensive insights we got from it have helped us sharpen our product and even break some of our assumptions. This way, we could launch an MVP that is really focused on our users' core needs and bring real value with our product. User research is so crucial and the early on you do it, it saves so much production and marketing costs down the road. In short, highly recommended!!
Inbar Fruchsad Weil
Venture Builder
Mavie Next
Busch Labs/RUF have been an amazing partner for my team and THQ Nordic when it comes to qualitative studies for our video game projects. We were struggling to find partners that were able to adapt to our rapidly changing requirements and short timelines, but Busch Labs continuously went above and beyond our expectations. This is true for recruiting, play sessions, as well as reporting. On top of that, they also helped us strengthen our own internal knowledge and processes when it comes to UX. Marc and his team are very unique, and I strongly recommend them to anybody who has UX-related needs.
Frank Kofler
QA & UX Manager
Working with Busch Labs on usability research for our mobile inspection solution was extremely valuable. The user testing helped us identify key improvements and simplify the guidance, making the overall experience much more intuitive. We also saw a clear improvement in performance, as users now better understand how to use the solution as intended. Marc was great to work with! Very responsive, flexible to our needs, and able to recruit the right users for our specific use case.
Lucie Papelier
Product Manager
Use our Research Platform or just Connect with participants
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Ready to Get Started with Inclusive Accessibility Testing?
Let's discuss how we can help you achieve your goals.
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Or reach us directly at marc.busch@user-feedback.at or +43 699 197 101 86
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