ResearchOps setup that scales with your team.
The Problem
You want research to be systematic, not ad hoc. A panel you can tap into, tools that work, processes that scale. Research infrastructure, not just research projects.
Your team does research, but insights die in silos. No one can find past studies. Tools don't talk to each other. You're reinventing the wheel every project. But building ResearchOps internally is a project in itself. Tool selection, panel management, governance, templates. Your researchers should be researching, not building infrastructure.
The Solution
We help you set up the infrastructure: participant panel, recruitment workflows, tool stack, templates, and governance. Hands-on implementation, not just recommendations.
Research infrastructure that works. Your team empowered to run studies faster and more consistently.
Central insight repository (Dovetail, Notion, custom) where every finding is searchable and reusable.
Evaluate your current tools. We recommend the right stack for your team size, budget, and workflow.
Templates, consent forms, GDPR compliance checklists, and standardized processes for every study type.
Build your own participant panel—recruiting pipelines, CRM integration, and incentive management.
We assess your current research maturity: tools, processes, team structure, and pain points.
Custom ResearchOps blueprint tailored to your organization's size and needs.
Hands-on setup of repositories, tools, and playbooks. We configure, you own it.
Training and documentation so your team can run independently.
Every project is different. Let's discuss your specific requirements and create a custom proposal.
Book a Discovery CallEmbed customer-centricity into your team through hands-on discovery practice coaching
Learn moreBuild research capabilities across your organization. We train product managers, designers, and stakeholders to conduct and use research effectively.
Learn moreProfessional qualitative coding, tagging, and thematic analysis
Learn moreLet's discuss how we can help you achieve your goals.
Request a QuoteChoose how you'd like to connect with us
Or reach us directly at marc.busch@user-feedback.at or +43 699 197 101 86
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Read articleReal feedback from teams we've worked with
Busch Labs/RUF have been an amazing partner for my team and THQ Nordic when it comes to qualitative studies for our video game projects. We were struggling to find partners that were able to adapt to our rapidly changing requirements and short timelines, but Busch Labs continuously went above and beyond our expectations. This is true for recruiting, play sessions, as well as reporting. On top of that, they also helped us strengthen our own internal knowledge and processes when it comes to UX. Marc and his team are very unique, and I strongly recommend them to anybody who has UX-related needs.

Working with Busch Labs on usability research for our mobile inspection solution was extremely valuable. The user testing helped us identify key improvements and simplify the guidance, making the overall experience much more intuitive. We also saw a clear improvement in performance, as users now better understand how to use the solution as intended. Marc was great to work with! Very responsive, flexible to our needs, and able to recruit the right users for our specific use case.

Working with Marc & his team is amazing — he is very client- & human-centric, and makes the impossible happen when it comes to deadlines, finding a panel, supporting the research design, etc. He immersed himself in the topic, and supported our project with outstanding engagement, delivering results on time, with deep, actionable insights.