Build Research Into Your Operations

ResearchOps setup that scales with your team.

The Problem

You want research to be systematic, not ad hoc. A panel you can tap into, tools that work, processes that scale. Research infrastructure, not just research projects.

Your team does research, but insights die in silos. No one can find past studies. Tools don't talk to each other. You're reinventing the wheel every project. But building ResearchOps internally is a project in itself. Tool selection, panel management, governance, templates. Your researchers should be researching, not building infrastructure.

The Solution

We help you set up the infrastructure: participant panel, recruitment workflows, tool stack, templates, and governance. Hands-on implementation, not just recommendations.

Research infrastructure that works. Your team empowered to run studies faster and more consistently.

What You'll Achieve

Clear picture of organizational dynamics and friction points
Aligned leadership team with shared vision
Prioritized action plan for transformation
Improved cross-functional collaboration

Research OperationsPerfect for Product / UX Teams

What You Get

Repository Setup

Central insight repository (Dovetail, Notion, custom) where every finding is searchable and reusable.

Tool Stack Audit

Evaluate your current tools. We recommend the right stack for your team size, budget, and workflow.

Governance Playbooks

Templates, consent forms, GDPR compliance checklists, and standardized processes for every study type.

Panel Infrastructure

Build your own participant panel—recruiting pipelines, CRM integration, and incentive management.

How It Works

STEP 1

Audit

We assess your current research maturity: tools, processes, team structure, and pain points.

STEP 2

Design

Custom ResearchOps blueprint tailored to your organization's size and needs.

STEP 3

Implement

Hands-on setup of repositories, tools, and playbooks. We configure, you own it.

STEP 4

Enable

Training and documentation so your team can run independently.

Tailored to Your Needs

Every project is different. Let's discuss your specific requirements and create a custom proposal.

Book a Discovery Call

Questions & Answers

Explore Related Services

Continuous Discovery Coaching

Embed customer-centricity into your team through hands-on discovery practice coaching

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Team Training

Build research capabilities across your organization. We train product managers, designers, and stakeholders to conduct and use research effectively.

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Data Analysis & Tagging Services

Professional qualitative coding, tagging, and thematic analysis of your existing research data

Learn more

What Our Clients Say

Real feedback from teams we've worked with

The user research that was done by Marc and his team was the best investment we made! The comprehensive insights we got from it have helped us sharpen our product and even break some of our assumptions. This way, we could launch an MVP that is really focused on our users' core needs and bring real value with our product. User research is so crucial and the early on you do it, it saves so much production and marketing costs down the road. In short, highly recommended!!

Inbar Fruchsad Weil

Venture Builder

Mavie Next

Busch Labs/RUF have been an amazing partner for my team and THQ Nordic when it comes to qualitative studies for our video game projects. We were struggling to find partners that were able to adapt to our rapidly changing requirements and short timelines, but Busch Labs continuously went above and beyond our expectations. This is true for recruiting, play sessions, as well as reporting. On top of that, they also helped us strengthen our own internal knowledge and processes when it comes to UX. Marc and his team are very unique, and I strongly recommend them to anybody who has UX-related needs.

Frank Kofler

QA & UX Manager

Working with Busch Labs on usability research for our mobile inspection solution was extremely valuable. The user testing helped us identify key improvements and simplify the guidance, making the overall experience much more intuitive. We also saw a clear improvement in performance, as users now better understand how to use the solution as intended. Marc was great to work with! Very responsive, flexible to our needs, and able to recruit the right users for our specific use case.

Lucie Papelier

Product Manager