Research into culture, employee experience, and internal processes. Understand what is really happening inside your organization.
The Problem
You sense friction in your organization. Slow decisions, unclear ownership, silos, or misalignment. But you need an outside perspective to see the patterns.
But internal assessments are political. People protect their turf. Consultants bring frameworks that may not fit your reality. You need honest diagnosis before you can fix anything.
The Solution
We analyze your organization through interviews, document review, and observation. Structure, decision flows, communication patterns, and cultural dynamics. Independent assessment, no agenda.
A clear diagnosis of what is working and what is not. Foundation for transformation that addresses real issues.
How do employees experience working here? What drives engagement and what causes friction?
What is your actual culture vs. aspirational culture? Where are the gaps?
Which processes help and which hinder? Where is work getting stuck?
How do teams collaborate? What enables high performance?
We work with leadership to define objectives, scope, and how findings will be used.
We design an approach balancing depth (interviews) with breadth (surveys) while ensuring psychological safety.
We conduct research with strict confidentiality protocols to ensure honest participation.
You receive insights with clear recommendations and implementation guidance.
Every project is different. Let's discuss your specific requirements and create a custom proposal.
Book a Discovery CallFacilitated sessions to align teams on vision, strategy, and roadmap
Learn moreAssess organizational culture through surveys and qualitative research
Learn moreBuild research capabilities across your organization. We train product managers, designers, and stakeholders to conduct and use research effectively.
Learn moreLet's discuss how we can help you achieve your goals.
Request a QuoteChoose how you'd like to connect with us
Or reach us directly at marc.busch@user-feedback.at or +43 699 197 101 86
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Read articleReal feedback from teams we've worked with
Busch Labs/RUF have been an amazing partner for my team and THQ Nordic when it comes to qualitative studies for our video game projects. We were struggling to find partners that were able to adapt to our rapidly changing requirements and short timelines, but Busch Labs continuously went above and beyond our expectations. This is true for recruiting, play sessions, as well as reporting. On top of that, they also helped us strengthen our own internal knowledge and processes when it comes to UX. Marc and his team are very unique, and I strongly recommend them to anybody who has UX-related needs.

Working with Busch Labs on usability research for our mobile inspection solution was extremely valuable. The user testing helped us identify key improvements and simplify the guidance, making the overall experience much more intuitive. We also saw a clear improvement in performance, as users now better understand how to use the solution as intended. Marc was great to work with! Very responsive, flexible to our needs, and able to recruit the right users for our specific use case.

Working with Marc & his team is amazing — he is very client- & human-centric, and makes the impossible happen when it comes to deadlines, finding a panel, supporting the research design, etc. He immersed himself in the topic, and supported our project with outstanding engagement, delivering results on time, with deep, actionable insights.