Usability Testing
A UX research method where representative users attempt to complete specific tasks with a product while observers watch, listen, and take notes.
Definition: A UX research method where representative users attempt to complete specific tasks with a product while observers watch, listen, and take notes.
Usability testing is a core UX research method used to evaluate how easy and intuitive a product is to use. During a usability test, participants are asked to complete specific tasks while researchers observe their behavior, noting any difficulties, confusion, or errors.
Key Elements
- Representative users: Participants should match the target audience
- Realistic tasks: Tasks should reflect actual user goals
- Think-aloud protocol: Users verbalize their thoughts while performing tasks
- Observation: Researchers watch without interfering
When to Use
Usability testing is valuable at any stage of product development, from early prototypes to live products.
Related Terms
UX Research
The systematic study of users and their interactions with products or services to inform design decisions. Distinct from market research in its focus on the specific interaction, not the broader market landscape.
Task Analysis
Breaking down what users need to accomplish into discrete steps, decisions, and information requirements. The foundation for designing interfaces that match how people actually work.
Mentions in the Knowledge Hub
This term is referenced in the following articles: